Returns & Exchanges

At Journee, we want you to be completely in love with your new wardrobe additions. If something isn’t quite right, we offer a seamless 30-day return policy for all unworn garments in their original condition.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Prepare Your Package

Securely pack your items in their original packaging, ensuring all tags are attached, and include the printed return authorization slip inside.

3

Ship It Back

Affix the prepaid shipping label provided via email to your parcel and drop it off at any authorized courier location.

4

Receive Your Refund

Once our team inspects your return, we will process your refund or store credit within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing